When placing an order with Imelda you agree to accept our terms and conditions.
Please review our terms and conditions below.
All orders must be approved by Imelda and you will receive a notification when your order is ready. Orders typically take between 24 hours - 72 hours to fulfill.
Customers can add items to their carts and check out. The admin at Imelda will then be notified and approve the purchase and complete the payment to finalize the order.
We will try to ensure that inventory is accurate and to complete all orders. Customers will be notified ASAP if we cannot complete the order.
Picking up your online order:
Once your order is ready for pickup, you will receive an email with pickup dates/times at Imelda, located at 123 Roncesvalles Avenue. You do not need an appointment to pick up your order.
*Please wear a mask and have your order number ready when coming by for a pick up.* Thanks!
Free local delivery within a 5km radius of the store for orders $150 and over.
Local delivery orders are subject to approval.
We will contact you to give you a delivery date/time and we’ll touch base immediately after the item has been delivered. It’s just one person doing deliveries, twice a week.
Please feel free to tip at checkout if you are so inclined. Thank you.
We are not responsible for packages that are lost or missing after delivery.
In Store Shopping (CURRENTLY UNAVAILABLE):
Want to look at a shoe or boot in person and see how it fits before you make a purchase? No problem! If you'd like to come to the store and try something on then please send an email to: firstname.lastname@example.org to book an appointment.
Appointments are 20 minutes in length and we allow 2 people in at a time and masks are mandatory. Please use the hand sanitizer provided when entering the store. Thank you.
Returns and Exchanges:
We offer exchange or store credit within 14 days of purchase. Sorry, no refunds. Receipt, original packaging and items in original condition required for exchange or store credit.
All discounted and sale items, as well as earrings, scrunchies, masks, socks and hosiery are always Final Sale.
Holiday exchanges will be accepted from January 6 - 29th, 2022
Give the gift that always fits! Not sure of someone’s shoe size or jewellery or bag style, simply purchase an Imelda Gift Card and let the lucky recipient decide. No expiration date. No additional processing fees.
*Please note: If you would like to redeem an older physical gift certificate or credit note please email: email@example.com
If you have a Credit Note and would like to apply it to your purchase, please email: firstname.lastname@example.org
Statement of Privacy:
Our online service is committed to protecting your privacy and any information entered on our website will not be disclosed to any outside organization or third party.